Service Clerk/Receptionist - Dyersville, IA

Location: Dyersville, IA
Type of Employment: Full-Time

Department:  Service

Reports to:    Service Manager/Location Manager

Supervises:   None

Location:       Dyersville


Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.


  • Answers incoming phones calls to location and directs to department needed.
  • Maintain hours for hourly employees and report all PTO for biweekly payroll.
  • Fields internal and external customer inquiries to the Service Department.
  • Assists Service Manager in his absence with opening work orders as needed.
  • Monitors workorder process for timely invoicing of work completed. 
  • Maintains Service Department filing and records.
  • Process warranty and/or product improvement claims including the computation of charges and submission.  Compare credits received to submission and work with service manager to resolve unpaid amounts.  Forward JD credits to appropriate personnel. 
  • Back-up bookkeeper, if absent, for certain tasks.
  • Be willing to work occasional Saturdays during Spring planting and Fall harvest seasons.
  • Other duties as assigned by management


  • Basic knowledge of accounting practices.
  • Ability to use standard desktop load applications such as Microsoft Office and internet functions.
  • Knowledge of office procedures with strong attention to detail.
  • Good customer service skills including phone etiquette.
  • General understanding of mechanical/technical terms is preferred.
  • High School Diploma or equivalent experience.

Apply Now

Please contact Karla Baumler, Human Resources Manager, at for more information.