Service Clerk - Rowley, IA

Location: Rowley, IA
Type of Employment: Full-Time

Position Specifics:

Department: Service

Reports to: Service Manager/Location Manager

Supervises: None


Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership. General support to location parts and sales departments.


  • Maintain hours for hourly employees and report all PTO for biweekly payroll.
  • Fields internal and external customer inquiries to the Service Department.
  • Assists Service Manager in his absence with opening work orders as needed.
  • Monitors workorder process for timely invoicing of work completed.
  • Maintains Service Department filing and records.
  • Maintains accessories and supplies and prepares replacement orders.
  • May process warranty and/or product improvement claims including the computation of charges, submission and follow-up.
  • Backup answering of incoming phones calls and directing to department needed.
  • Other duties as assigned by management

Experience, Education, Skills and Knowledge:

  • Basic knowledge of accounting practices
  • Ability to use standard desktop load applications such as Microsoft Office and internet functions
  • Knowledge of office procedures
  • General understanding of mechanical/technical terms is preferred
  • High School Diploma or equivalent experience

Apply Now

Please contact Karla Baumler, Human Resources Manager, at for more information.